Welcome to CustomEx
Diesel Refund Compliance Specialists
Diesel Refund Compliance Advisory Services
We help businesses establish robust processes and systems to ensure diesel usage is accurately recorded and legitimate refund claims are fully supported. Our approach focuses on accurate documentation, reliable monitoring and maintaining the audit trails required by SARS.
Our services cover registration assistance, compliance alignment, record-keeping procedures and preparation for SARS inspections or audits. This involves providing practical support in aligning systems for recording diesel receipts, storage and usage, ensuring a complete and compliant audit trail to support refund claims.
Our team combines regulatory and audit expertise, including many years within SARS divisions responsible for inspections and compliance. This practical experience enables us to help businesses structure diesel records in a way that meets SARS expectations.
documentation and appeals
Diesel Refund Compliance Advisory Services
Our Advisory Services
Our Diesel Refund Compliance Support Process
Eligibility and Registration
Our assistance with SARS diesel refund registration ensures that all eligibility criteria are correctly met from the outset.
Record Structuring and Compliance
We provide support in structuring diesel usage records and documentation to ensure compliance with the requirements of the Customs and Excise Act and SARS diesel refund regulations.
Operational Logging
We assist with the implementation of compliant processes for recording diesel receipts, storage and usage, helping businesses maintain the audit trails required by SARS.
Audit Preparation
Our assistance with preparation of documentation and logs ensures they are audit-ready and aligned with SARS audit standards.
Appeals and Dispute Assistance
We support businesses with disputes and appeals where diesel refund claims are challenged by SARS.
Common Diesel Refund Issues We Assist With
• Incomplete or non-compliant logbooks
• Lack of audit trail for diesel usage
• Preparation for SARS diesel inspections
Compliance Matters
The diesel refund system is governed by the Customs and Excise Act, not the VAT Act. Maintaining accurate records and a verifiable audit trail is essential for successful claims.
CustomEx assists businesses in aligning systems and procedures to SARS requirements.
Customs and Excise Duty
About Us
The CustomEx Team
Andrew Hancock
Consultant
Professional Experience
• Sales Tax Inspectorate
• VAT Audit Management
• Employees Tax Division
• Tax Debt Recovery Division
Following his time at SARS, Andrew worked with Eskom’s Energy Loss division conducting electricity metering audits and recovery analysis. His extensive experience in audit procedures and regulatory compliance provides clients with practical insight into SARS expectations.
Current Areas of Practice
• Interpretation and practical application of VAT legislation to commercial transactions.
• VAT dispute resolution, including engagement and liaison with SARS.
• Customs and Excise registrations, import and export procedures, and cross-border regulatory matters.
• Carbon Tax and emissions consultation, including legislative interpretation and compliance guidance.
• General indirect tax consultation relating to VAT, Customs and Excise legislation and other Indirect Tax fields.
Diesel Refund System Changes
SARS Sides
November 2025
Official SARS documentation outlining the upcoming changes to the diesel refund system and compliance requirements.
SARS Letter to Traders
13 February 2025
Initial announcement from SARS to traders regarding the diesel refund system changes and transition timeline.
SARS Update to Traders
24 March 2025
Latest update from SARS providing additional guidance and clarifications on the diesel refund system changes.
Contact Us
Phone: +27 (0) 33 343 0800
Fax: +27 (0) 33 343 0811
Email: andrew@colenbrander.co.za | consultant@customex.co.za
LinkedIn: Follow CustomEx
Physical Address:
28 Hilton Avenue
Hilton
3245
Postal Address:
PO Box 456
Hilton
3245
Contact CustomEx
Please complete the form below and we will get back to you.
CustomEx is a proud affiliate of Colenbrander.